I almost forgot

Yesterday I became the stereotypical "difficult customer" at the pharmacy where I used to work... so since I have this cool residency and am all grown up, I get grown up insurance that helps pay for my prescriptions... so yesterday I go to get my prescription and they aren't too busy so I give them the card and have them re-run it... so prior to the insurance I was using a coupon to save a lot on the prescription and now with the insurance I can still use it to further lower my copay...

SO, they enter the new insurance -- rejected.  Phone call to said insurance reveals that even though the person code on the card is only 2 digits it actually needs to be 3 digits -- duh.

Now, a process called "SDL" needs to happen to bill the copay to the coupon and result in a lower copay...  bill said coupon -- rejected.  Even though the card says that cash customers use a group number ending in 008 and insured customers use a group number ending in 007 the person on the phone informs the lovely tech helping me that she needs to change the group number to end in 004 (nowhere on the card) and then magically it works.

So the funny thing is that I really felt bad for the girl helping me... just a couple months ago that was me helping some poor soul like me now... the only difference is that I could understand the issues and why it took 40 minutes to get my stuff all together.

Anyway, it was interesting to be on the other side of the counter :-)

That is all

goodnight